Xuru ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.
When you create an account, we collect your email address, name, company name, and payment information.
We collect information about how you use the Service, including pages visited, features used, and actions taken.
You may upload or input customer support data into the Service. This data belongs to you, and we only process it to provide the Service.
We use your information to:
Our Service uses AI to help classify tickets, generate responses, and provide insights. Your data may be processed by AI models to provide these features. We do not use your data to train our AI models without your explicit consent.
We do not sell your personal information. We may share data with:
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no system is completely secure.
We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time. We will retain certain information as required by law.
Depending on your location, you may have the right to:
We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings.
Our Service is not intended for children under 16. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.
For questions about this Privacy Policy, please contact us at privacy@xuru.ai.